Job description
Job Description
- Verbal and written communication
- Leadership
- Multi-tasking
- Patience and understanding
- Empathy
- Customer service
- Problem diagnostics
- Critical thinking
- Relationship management
- Communication is particularly important, as it enables analysts to address user queries and collaborate effectively with other teams.
- Proficiency in Structured Query Language (SQL)
- Familiarity with programming languages such as Java, .Net, and HTML
- Knowledge of current coding practices and scripting for application software
- Understanding of telecommunications systems
- Familiarity with IT hardware and equipment
- Ability to work with IT management software
- Strong troubleshooting skills to resolve application issues
- A degree in business administration, information systems, IT, or a related field
- Knowledge of programming languages such as SQL, Java, and .Net
- Excellent interpersonal skills
- Previous experience in a similar application support role
- Understanding of IT management software
- Professional certifications from providers like Microsoft, Apple, Amazon, or IBM
- Managing internal workflows
- Tracking customer data
- Facilitating communication between departments
- Apache Hadoop
- Apache Cassandra.
- Apache Tomcat
- Ajax (Asynchronous JavaScript and XML)
Job Title: .NET application Support
Work Location: Houston, TX
Job Overview:
.Net Application support is crucial in maintaining efficient operations for businesses with a digital presence. Exceptional customer service is vital to a company’s reputation, making it essential to have skilled application support analysts within IT and customer service teams. This service ensures the seamless functioning of an organization’s processes, enabling internal and external users to perform their tasks effectively. Internally, this includes employees, management, and ownership, while external application support focuses on customers or end-users.
The primary role of application support involves both technical and human assistance. Technical support refers to maintaining the organization's applications, software, and other technology systems. Human support, on the other hand, involves guiding users on how to use the system and resolving any issues they may face.
Essential Application Support Skills:
Human Support Skills:
Strong interpersonal skills are necessary as .Net application support analysts regularly interact with various stakeholders, including upper management, departmental teams, and customers. Key human support skills sought by employers include:
Technical Skills:
The technical expertise required for application support analysts includes:
Qualifications:
Employers typically evaluate application support analysts based on education, experience, and skill set. The qualifications may include:
Common Software Tools Used by .Net Application Support:
Application support analysts rely on a variety of software tools to ensure the smooth operation of business processes and assist users effectively. These tools vary depending on the specific needs of the organization or clients, and understanding their functions is essential for providing comprehensive support. Below are some key software types frequently used by application support analysts:
Proprietary Company Software:
Many businesses develop or utilize custom software that is tailored to their unique operational needs. This proprietary software is often designed to handle specific tasks such as:
Data Management Software:
Application support analysts frequently manage and maintain an organization’s database systems, which are critical for storing, organizing, and retrieving vast amounts of business data. To accomplish this, they may work with data management platforms such as:
Web Platform Development Software:
Many companies rely on web-based applications for customer interaction, internal management, or both. Application support analysts often need to be familiar with web platform development tools to assist in the maintenance and troubleshooting of these applications. Software such as: