Job Description

Role: Service Now ITSM Lead Developer with GEN AI
Location:- Santa Clara, CA (Hybrid) 
Job Type:- Full time
 
Job Description:
Service Now ITSM Lead Developer with GEN AI
 

• Working knowledge in PI, PA, Now Assist, Virtual Agent features of Service Now.
• Deep Understanding of Machine Learning concepts to develop Sentiment Analysis, Auto Classification, Auto Routing and Auto Resolution of incidents and Service Requests.
• Developing, testing, and deploying applications and enhancements on the Service Now platform using best practices and standards.
• Configuring and customizing the platform features, such as forms, workflows, reports, dashboards, notifications, etc.
• Integrating the Service Now platform with other systems and applications using APIs, web services, and other methods.
• Performing troubleshooting and debugging of issues and errors on the platform and providing support and maintenance.
• Research and evaluate the latest trends and advances in Service Now generative AI and ITSM and propose new ideas and features to improve customer experience.
• Collaborate with stakeholders and customers to understand their requirements and expectations and deliver solutions that meet their needs and exceed their satisfaction.
• Ensure the quality, performance, security, and scalability of the ITSM solutions, and follow the best practices and standards of software engineering.
• Lead the implementation of ITSM solutions for the program (collaborating with development team), including configuring and customizing software applications, defining service catalogs, developing automation workflows, and integrating systems.
• Lead the charge towards a unified CMDB, ensuring ongoing data quality and data integrity using Service Now ITOM
• Demonstrate solid leadership skills and ability to lead and empower engineers and data scientists.